Online Banking FAQ's
Q. What is Online Banking?
A. First Community Bank's Online Banking allows you to use your personal computer to conduct your banking through the Internet, including checking balances, transferring money, paying bills and more.
Q. How much does First Community Bank Online Banking cost?
A. First Community Bank Online Banking is FREE!
Q. What are the software and hardware requirements?
A. All you need is a secure browser, such as Firefox or Microsoft Internet Explorer®. You can access any computer to access the Internet.
Q. How do I sign up for First Community Bank Online Banking?
A. Visit your local financial center to sign up for Online Banking or you can Auto-Enroll through our website.
Q. What accounts can I access using First Community Bank Online Banking?
A. Currently, you can access your checking, savings, money markets, CDs, IRAs or loans.
Q. How do account transfers work?
A. Select the Online Banking tab, then select Transfers from the sub menu. Enter the required information for each field on the screen and click "Submit". You will be required to confirm the transfer before it processes. Transfers conducted before 6:00 p.m. process the same business day. Transfers conducted after 6:00 p.m. are processed the next business day.
Q. Can First Community Bank answer questions about my Internet Service connection or my computer?
A. Your best source of information regarding any issues you have with your Internet connection is your Internet Service Provider (such as AOL, AT&T, or local provider). Their customer service personnel are trained to answer all of your internet connection questions. Questions concerning your personal computer should be directed to the hardware manufacturer or software company.
Q. What Internet browsers can I use with First Community Banking?
A. You may use Microsoft Internet Explorer® (version .0 or higher), Firefox (version 3.0 or higher) or Safari (version 4.0 or higher). These browsers support secure transactions over the Internet using Secure Socket Layer (SSL) protocol.
Q. Why am I prompted for the Challenge Questions each time I login?
A. Make sure your browser settings allow third party cookies. To do this, click here for steps for each browser.
Q. What if I am having problems loading data into Quicken or QuickBooks?
A. Login to your Online Banking account and select the Online Banking tab and then the Accounts sub menu. For the account that you want to download transactions, select Download from the drop down box. Select the Account Range and Format and then click the download button. Wait until Quicken or Quickbooks opens and processes the file and then view the account information in Quicken. If you are still experiencing problems, contact our Customer Support Center at (800) 971-4671.
Q. What if I receive a message ‘This page cannot be displayed’?
A. Refer to the following tips:
Internet Explorer users: Go to “Tools” then click “Internet Options”, on the “General” tab, under “Temporary Internet Files,” click “Delete Files.”
AOL users: Go to “My AOL”; select “Preferences”; click on the icon WWW; click the box to delete temporary Internet Files and delete
You may also try entering the web address without the w’s (i.e. fcbresource.com instead of www.fcbresource.com).
You may also need to clear your computers cache. Click here for instructions for each browser.
Q. What should I do if I get this error message, ‘There is a problem with this website’s security certificate’?
A. This problem is usually related to an outdated version of the certificate your browser is using. Steps to fix:
Ensure that your computer’s date and time are correct by clicking Start> Settings> Control Panel, and double-click “Date/Time.”
If you are still receiving this warning, update the browser’s Trusted Root Certification Authorities certificate store by following the steps:
Go to http://windows update.microsoft.com and click the “Product Updates” link.
Next, click the “Yes” button when asked to download the update. Microsoft will create a customized update package for your browser, which should include a CA Root update. Typically this is found under the heading Recommended Updates. If you have problems with updating your certificate, visit Microsoft’s Internet Support Center.
If this does not resolve your issue, visit this age https://getca.verisign.com/update.html to install the newest root certificates from VeriSign. Simply click “Accept” and follow the instructions for installation.
Q. Is there a password structure requirement?
A. Yes. Your password must be at least six characters in length. Your password may contain contain Alpha, Numeric or Special characters.
Q. What if I forgot my password?
A. Password Reset must set up ahead of time. Once it has been established, if you have lost or forgotten your password, click on the “Forgot Password?” link on the login screen. Click here for more information. You can also request a new password by contacting our Customer Support Center at (800) 971-4671.
Q. How do I change my password?
A. To change your password at anytime, login to your Online Banking account and select the Settings tab. Next select Personal from the sub menu. Enter your current password, new password and confirm and submit your new password. The next time you login to your Online Banking account, use your new password.
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