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TriStone Community Bank
Internet Banking, Online Bill Pay & Electronic Statement System Transition Guide

Introduction

During the period between Thursday, September 17th and Sunday, September 20th, your Internet Banking, Online Bill Pay and Electronic Statement accounts will transition to First Community Bank systems. We have worked hard to ensure a smooth transition from TriStone systems. This document provides information to assist you with the transition of your online accounts.

Timing

Please note the following important milestones listed below. Your access to Internet Banking and Online Bill Pay services will be disrupted during the period from Thursday afternoon until Monday morning. Please plan ahead and conduct any time sensitive online banking activities such as transferring funds or paying bills before the transition.

Customer Support

We want the transition of your Internet Banking and Bill Pay accounts to go smoothly. In order to assist customers through the process we will extend our customer support hours between September 18th and September 27th to assist customers before, during and after the system conversion to answer any questions and to address any issues which may arise with your Internet Banking or Online Bill Pay account. Please contact Customer Support at (800) 971-4671 with any questions from between 8:00 a.m. and 8:00 p.m. Extended support hours will be available each day between Friday, September 18th and Sunday, September 27th.

Internet Banking

When your Internet Banking account transitions to First Community systems and becomes accessible on Monday, September 21st, you will enjoy the same features and functionality that you have come to expect. First Community Bank’s online banking system offers an intuitive streamlined user interface. All users are strongly encouraged to test drive Resource Online Banking before Thursday, September 17th to become familiar with the functionality. A Personal Test Drive and a Business Test Drive are available.

In order to access your Internet Banking account on the morning of Monday, September 21st, visit First Community Bank’s web site at http://www.fcbresource.com. When you are ready to login, just follow these steps:

  1. Enter your Internet Banking username in the online banking login area near the top left of the home page. Your First Community Internet Banking username is the same as your TriStone Internet Banking username;

  2. Next, you will be prompted to enter your password. Your temporary, one-time password is the Social Security or Federal Employer Identification Number on record with your Internet Banking user account. Enter this number without dashes;

  3. After you have successfully entered your temporary, one-time password, you will be prompted to enter and confirm a new password;

  4. For added security, you will be prompted to select your PassMark image and answer three challenge questions after your new password has been established;

  5. Lastly, you will be automatically directed to the account balance screen of your Internet Banking account.

Please note that account transaction history viewable in Internet Banking will begin accumulating from Friday, September 18th forward. Transactions which posted to your account before September 18th will not be available in your account transaction history.

Online Bill Pay

First Community Bank’s Online Bill Pay system is powered by CheckFree, the same provider used by TriStone Community Bank. Your payees, pending and scheduled payments as well as your payment history will automatically transfer to First Community Bank Systems.

Please remember that you will be unable to access your Online Bill Payment account beginning on Thursday, September 17th at 3:00 pm. Your ability to access your Online Bill Payment account will resume beginning Monday, September 21st at 7:00 am.

To access your Online Bill Payment account, you must login to your Internet Banking account (see instructions in the “Internet Banking” section) and click the “Pay Bills” tab at the top of your web browser screen once you are logged into your Internet Banking account.

Electronic Statements

First Community Bank offers electronic statements to customers. TriStone Customers who are currently enrolled in electronic delivery of statements will be automatically enrolled to receive electronic statements from First Community Bank. When an electronic statement is ready to view, you will receive an email notification to your email address of record. To retrieve your electronic statement, just login to your Internet Banking account and click the ‘Electronic Statements’ tab at the top of your web browser screen.

TriStone Electronic Statements produced before September 18, 2009 will not be available from the First Community Bank Electronic Statement system.

Conclusion

We are excited to continue our growth in Winston-Salem. We’re confident that you will find our online systems convenient, fully featured and easy to use. As you prepare for the transition please remember these important points:

  • The availability of TriStone online banking systems will be affected beginning on Thursday, September 17th as TriStone systems transition to First Community Bank;

  • Your Internet Banking, Online Bill Pay and Electronic Statement accounts will transition to First Community Bank over the weekend of September 18th. Beginning Monday, September 21st, you must visit http://www.fcbresource.com to access Internet Banking, Bill Pay and Electronic Banking systems;

  • Your First Community Internet Banking username is the same as your TriStone Internet Banking username.  Your temporary, one-time password is the Social Security or Federal Employer Identification Number on record with your Internet Banking user account. Enter this number without dashes;

  • Please contact Customer Support at (800) 971-4671 with any questions from between 8:00 a.m. and 8:00 p.m. Extended support hours will be available each day between Friday, September 18th and Sunday, September 27th;

  • Before September 18th, please try the Personal Test Drive or the Business Test Drive to familiarize yourself with the new online banking system.